Privacy & Cookie Policy

Where’s My Party Supplies? (James Drury t/a Where’s My Experience?) understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.wheresmypartysupplies.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.


SIMPLIFIED VERSION

Why do we collect your data?

To give you the best possible experience on our website and in store. The data we hold helps us process transactions, tells us about you and helps us personalise our recommendations to give you the best possible experience. This is both in an online and in store capacity.

How do we collect your data?

We have a range of ways we do this including when you create an account and make a purchase online or in store. We treat your data with the utmost care and take appropriate steps to always protect it.

When will we share your data?

We’ll sometimes share data with our third party teams to help us provide you a better service. Some examples might be giving your address to the courier so they can deliver your order, or a company we use to store orders within our warehouse dispatch system.


FULL LEGAL VERSION

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features on Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Where’s My Party Supplies?, a trade name for James Drury t/a Where’s My Experience? and whose main trading address is Flat 7, Waterway House, Medway Wharf Road, Tonbridge, Kent, TN9 1AY.


2. INFORMATION ABOUT US

Our Site is owned and operated by Where’s My Party Supplies?, a trade name for James Drury t/a Where’s My Experience? and whose main trading address is Flat 7, Waterway House, Medway Wharf Road, Tonbridge, Kent, TN9 1AY.


3. WHAT DOES THIS POLICY COVER?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.


4. YOUR RIGHTS

  1. As a data subject, you have the following rights under GDPR, which this Policy and Our use of personal data have been designed to uphold:
    1. The right to be informed about Our collection and use of personal data;
    2. The right of access to the personal data We hold about you (see section 12);
    3. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
    4. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14)
    5. The right to restrict (i.e. prevent) the processing of your personal data;
    6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
    7. The right to object to Us using your personal data for particular purposes; and
    8. Rights with respect to automated decision making and profiling.
  2. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
  3. For further information about your rights, please contact the Information Commissioner’s Office of your local Citizens Advice Bureau.

5. WHAT DATA DO WE COLLECT?

Depending upon your use of Our Site, We may collect some of all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies):

  1. Email Address;
  2. First Name;
  3. Last Name;
  4. Company;
  5. Street Address;
  6. City;
  7. County;
  8. Postcode;
  9. Phone Number;
  10. The type of enquiry your making, including special requirements;
  11. The information you provide relating to your enquiry;
  12. IP address;
  13. Web browser type and version;
  14. Operating system;
  15. A list of URLs starting with a referring site, your activity on Our Site. and the site you exit to;

6. HOW DO WE USE YOUR DATA?

  1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights the under the GDPR at all times. For more details on security see section 7, below.
  2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
    1. Personalising and tailoring your experience on Our Site;
    2. Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);
    3. Personalising and tailoring Our products and services for you;
    4. Replying to emails from you;
    5. Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the unsubscribe link in the email footer);
    6. Market research;
    7. Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience
  3. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contracting you by email, telephone, text message and post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  4. Third parties (including Google, Facebook and Twitter) whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
  5. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

7. HOW AND WHERE DO WE STORE YOUR DATA?

  1. We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
  2. Your data will only be stored in the UK.
  3. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
  4. Steps We take to secure and protect your data include:
    1. Serve our site securely
    2. Post form data over SSL

8. DO WE SHARE YOUR DATA?

  1. We may share your data with other companies in Our group for security and advertising purposes. This includes Our subsidiaries within the group.
  2. We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some of all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
  3. We may comply statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
  4. The third party data processors used by Us and listed below are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under GDPR. Our third party processors include:
    1. WooCommerce Ltd
    2. DPDgroup UK Limited
    3. MailChimp
    4. PayPal
    5. Sage Pay Europe Limited
  5. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

9. WHAT HAPPENS IF OUR BUSINESS CHANGES HANDS?

  1. We may, from time to time, expand or reduce Our business and this may involved the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
  2. In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contact you will be given the choice to have your data deleted or withheld from the new owner or controller.

10. HOW CAN YOU CONTROL YOUR DATA?

  1. In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Out use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of received emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
  2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11. YOUR RIGHT TO WITHHOLD INFORMATION

  1. You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
  2. You may restrict Our use of Cookies. For more information, see section 13.

12. HOW CAN YOU ACCESS YOUR DATA?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at sales@wheresmypartysupplies.com, or using the contact details below in section 14.


13. OUR USE OF COOKIES

This cookie statement was last updated on 7 May, 2020 and applies to citizens of the European Economic Area.

13.1. Introduction

Our website, https://www.wheresmypartysupplies.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

13.2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

13.3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

13.4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

13.5. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “All cookies”, you consent to us using all cookies and plug-ins as described in the pop-up and this cookie statement. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

13.6. Cookies

13.6.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

13.6.2 Analytical cookies

Because statistics are being tracked anonymously, no permission is asked to place analytical cookies.

13.6.3 Advertising cookies

We do not use any advertising cookies on this website.

13.6.4 Social media buttons

On our website we have included buttons for Facebook and Instagram to promote webpages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook and Instagram. These buttons work using pieces of code coming from Facebook and Instagram themselves. This code places cookies. These social media buttons also can store and process certain information, so a personalized advertisement can be shown to you.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook and Instagram are located in the United States.

13.7. Placed cookies

WooCommerce

We use WooCommerce for webshop management. Read more

NameRetentionFunction
Functional  
wc_cart_hash_*sessionStore items in shopping cart
woocommerce_cart_hash1 dayStore items in shopping cart
woocommerce_items_in_cartsession
wp_woocommerce_session_*sessionStore performed actions on the website
wc_cart_createdsessionStore performed actions on the website
wc_fragments_*persistent
Sharing

This data is not shared with third parties.

Elementor

We use Elementor for content creation. Read more

NameRetentionFunction
Statistics  
elementorpersistentStore performed actions on the website
Sharing

This data is not shared with third parties.

Automattic

We use Automattic for website development. Read more

NameRetentionFunction
Statistics  
tk_aisessionStore a unique user ID
Sharing

For more information, please read the Automattic Privacy Policy.

MailChimp

We use MailChimp for mailing list subscriptions. Read more

NameRetentionFunction
Statistics  
mailchimp_landing_site1 monthStore which page was visited first
Purpose pending investigation  
mailchimp.cart.*
Sharing

For more information, please read the MailChimp Privacy Policy.

JetPack

We use JetPack for advertising. Read more

NameRetentionFunction
Statistics  
tk_qs30 minutes
tk_tcsessionStore the user’s usage history
Sharing

For more information, please read the JetPack Privacy Policy.

Stripe

We use Stripe for payment processing. Read more

NameRetentionFunction
Functional  
__stripe_mid1 yearProvide fraud prevention
__stripe_sid30 minutesProvide fraud prevention
Sharing

For more information, please read the Stripe Privacy Policy.

Google Maps

We use Google Maps for maps display. Read more

NameRetentionFunction
Marketing/Tracking  
Google Maps APInoneRequest user IP address
Sharing

For more information, please read the Google Maps Privacy Policy.

Facebook

We use Facebook for display of recent social posts and/or social share buttons. Read more

NameRetentionFunction
Marketing/Tracking  
actppresence1 yearManage ad display frequency
Sharing

This data is not shared with third parties.

Miscellaneous

NameRetentionFunction
Purpose pending investigation  
lws_advanced_options
Sharing

This data is not shared with third parties.

13.8. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this cookie statement. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

13.9. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.


14. CONTACTING US

If you have any questions about Our Site or this Privacy & Cookie Policy, please contact Us by email at sales@wheresmypartysupplies.com. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).


15. CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

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James Drury t/a Where's My Experience? © 2020
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